Frequently Asked Questions
Table of Contents
Who are SafetyGloves.co.uk?
SafetyGloves.co.uk was started by Paul Simmonds in 2015 in London as part of Health and Care UK Ltd, a group of websites specialising in healthcare, PPE, fitness equipment and more. Our aim with SafetyGloves.co.uk is simple – to help businesses and individuals to make sure that they are safe while working.
Why should I shop at SafetyGloves.co.uk?
Here at SafetyGloves.co.uk, we try and offer the best possible products from trusted brands at the best possible price. We strive to make our information second-to-none, meaning that we can offer recommendations that are straight from manufacturers and industry experts. All of this helps to take the pain out of finding the perfect pair of gloves!
Where is SafetyGloves.co.uk based?
SafetyGloves.co.uk is based in Clapham, near to the heart of London. All of our customer services are based out of our London office and we do not outsource any of our customer services to third parties.
If you would like to write to us, you can do so at the following address:
Why should I trust SafetyGloves.co.uk?
SafetyGloves.co.uk has been providing quality service to customers for five years now, and in that time we have served some very happy customers. SafetyGloves.co.uk is part of Health and Care UK Ltd, a group of websites that have been providing quality e-commerce services to customers since 2008.
In addition to this, SafetyGloves.co.uk has ISO 9001 accreditation.
What is ISO 9001?
ISO 9001 is an internationally-renowned quality management system that is designed to ensure that businesses are making continual improvements to their service. In order to attain ISO 9001, we are audited by the British Standards Institute (BSI) on an annual basis and our quality management systems are scrutinised to make sure that we are working as efficiently as possible.
What is the SafetyGloves.co.uk ISO certificate number?
Health and Care UK Ltd (the group that owns SafetyGloves.co.uk) holds ISO 9001 certificate number FS 593975.
Does SafetyGloves.co.uk have a quality policy?
In accordance with ISO 9001, SafetyGloves.co.uk has a quality policy that can be reviewed on asking. To request a copy of our quality policy, please email firstname.lastname@example.org.
Is your website secure?
SafetyGloves.co.uk is a secure site that uses https, which means that the site encrypts your passwords and makes the theft of data more difficult. We use trusted payment methods such as PayPal and SagePay to ensure that your card details are as safe as possible.
How much does delivery cost?
On all orders over £40.00 (ex. VAT), delivery is free. For orders under £40.00, delivery is charged at £4.95 per order.
Where do you deliver to?
We offer fast delivery to all UK addresses including:
Unfortunately, we do not currently ship to any country outside of the UK, including both European and non-European nations.
How fast is delivery?
For products that are currently in stock, we offer same-day dispatch for orders that are placed before 2pm, Monday to Friday (excl. bank holidays).
Which couriers do you use?
We use a number of different couriers based on the value of your order:
Please note that this is a guide only and we occasionally use different delivery methods depending on how we can best serve your needs.
Do billing and delivery addresses need to be the same?
If you wish, you may use a different billing and delivery address, for example if you are ordering products for a specific site from a head office. To enter multiple addresses, enter your billing address on the checkout as normal and then select the checkbox marked "Alternative Delivery Address" to add a different delivery address.
Is next day delivery available?
Next day delivery is available for certain in-stock products for orders that are placed before 2pm. To enquire whether a particular product may be suitable for next day delivery, please contact our Customer Care Team on 020 7501 1104.
Can I specify a delivery time?
While we can offer next day delivery on in-stock products, unfortunately we cannot currently specify a delivery slot or window. We apologise for any inconvenience that this may cause.
What is the shipping cut-off?
For in-stock products, we offer same-day dispatch for orders placed before 2pm. Orders placed after this will be processed the next working day.
Can I track my parcel?
Unfortunately, we cannot offer tracking on orders placed that are worth £150.00 (including VAT) or lower. For orders over this value, please contact our Customer Care Team at email@example.com with your order number to receive up to the minute advice on your tracking details.
How will I know when my order has been dispatched?
Once your order has been dispatched from our warehouse, you will receive an email to inform you of this. In addition to this, once your order has been dispatched, the order will show as "Completed" rather than "In Progress" on the "Your Account" page of the site.
How will gloves be packaged?
Gloves are packaged in a number of different ways:
Please note that the packaging of individual gloves may vary depending on the manufacturer. If you would like to know more about the packaging of a specific type of glove, please contact our customer care team at firstname.lastname@example.org.
How do you source gloves?
At SafetyGloves.co.uk, we only sell gloves from manufacturers that we have carefully vetted. This allows us to guarantee that the gloves that we sell are always of the best quality.
We strive to bring as many top-name brands to the market as possible and, if you are looking for a make of glove that we don't carry, please let us know and we will do our best to add it to our collection. To get in touch regarding a line or brand that we don't carry, please contact us at email@example.com.
Can I trust the standard of your gloves?
To ensure that the gloves that we sell do what they say they will, we make sure that all of our gloves are rated to the appropriate EN standards. Most of our gloves feature PDFs with a copy of the conformity statements, giving you the peace of mind that gloves have been tested by the appropriate bodies. If a glove does not feature a conformity statement, this can be requested by emailing us at firstname.lastname@example.org
To learn more about EN specifications and what they mean, check out our Knowledge Centre.
Have the gloves been tested to EU standards?
All of our PPE gloves have been tested to the EN standards, which measure how much a glove protects against a certain threat (for example, EN 388 measures how cut resistant gloves are). We dispatch all of our gloves with supporting documentation that shows to which standards the gloves have been tested.
Are documents sent with products?
With every purchase of PPE gloves, you will be supplied with the gloves' conformity statement and the instructions for the gloves. We do this to ensure that it is clear to which standards the gloves have been tested and how best to maintain and care for your gloves.
Do you sell non-PPE gloves?
Some of the gloves that we sell are not classified as PPE. For example, certain glove liners are not intended for use as workwear or protection when used alone. Please note that non-PPE gloves are supplied without supporting documentation.
Do you sell anything other than gloves?
At SafetyGloves.co.uk, we sell a small number of accessories that are perfect for use alongside your gloves. For a full range of high-quality PPE and work clothing, please visit our sister-site www.workwear.co.uk.
I am a supplier of gloves, who should I contact?
If you are a UK or European based manufacturer of gloves that would like to work with us, we would be happy to hear from you. Contact us at email@example.com. Unfortunately, we cannot currently deal with non-EU/UK based suppliers of gloves.
Why is my industry not listed on your site?
We strive to keep a comprehensive list of industries to categorise our gloves and help our users find their perfect gloves. If we have missed your industry, please let us know and we'll do out utmost to find gloves that suit your industry. Contact us at firstname.lastname@example.org.
What does "In Stock Now" mean?
When a product says that it is "In Stock Now", this means that the product is in stock in our London warehouse and is ready for dispatch. Please note that if you are ordering more than one pair, you may exceed the number of products that we have in stock and your order will either be part-shipped while we await additional stock from the manufacturer or delayed slightly.
Can I get a sample?
Unfortunately, we are currently unable to provide any gloves samples. Please note that the majority of our reusable gloves are available to purchase in single pair quality, making it easy to trial a pair without committing to a larger order.
Which methods of payment do you accept?
Here at SafetyGloves.co.uk we accept the following methods of payment:
Please note that payments via debit/credit cards and PayPal can be processed online. For payments via cheque or BACS, please contact our Customer Care Team at email@example.com.
Can I get a quote for bulk purchasing?
For larger orders, we can sometimes offer savings on the stated price of the gloves. If you are buying multiple pairs of the same gloves, certain products have tiered pricing levels on the system, meaning that you do not have to request for bulk pricing.
If you are buying multiple types of gloves, or the gloves that you are buying do not have tiered pricing levels on them, please contact our Customer Care Team at firstname.lastname@example.org.
Can I get a discount?
We do offer certain discounts on gloves that are bought in a large quantity. Many of our products have pricing levels, which are displayed underneath the price including the quantity of gloves that you need to purchase and the cost per unit. In addition to this, we can offer discounts on some of our gloves when bought in large quantities (please contact us at email@example.com for more information).
If you are looking for a discount on smaller quantities of gloves, we would recommend checking out our Sale category.
Do you have credit accounts?
We do offer credit accounts, however please note that they are limited to the following:
Unfortunately, we do not offer credit accounts for private entities. You can, however, still purchase on a pro forma basis.
How do I pay a pro forma invoice?
If you have received a pro forma invoice and would like to pay, you can do so via three methods:
Please be aware that cheques may take up to 10 days to clear and your goods will not be dispatched until this payment has cleared. If you would like to expedite your order, we would recommend using BACS rather than cheque where possible.
Can you send me an invoice?
With every order that is placed, we will send an email with a PDF of your invoice to the email address used to place the order.
If you would like a pro-forma invoice for your order, please contact our Ordering Team at firstname.lastname@example.org.
Can you send my invoice to another e-mail account?
Due to data protection and privacy laws, we are unable to send any invoices to any email accounts other than the one used to place the order. If you would like an email copy for another address, we would recommend forwarding your original confirmation email.
Can I get a printed invoice?
We do not provide printed invoices with orders, however there are many ways to print an invoice for your orders. For more information, please read our guide to How to Print an Invoice.
What are your hours of operation?
Our hours of operation are as follows:
Please note that these hours do NOT include bank holidays.
You can contact us via the telephone during office hours. At other times, please contact us via email and we will respond to you as soon as possible.
How do I contact SafetyGloves.co.uk?
You can contact us using the following methods:
Alternatively, you can contact us using the form below:
How do I make a return?
If you are unhappy with your purchase and would like to make either a return or an exchange, please contact our customer care team at email@example.com. Please note that all products must be returned in a resellable condition within 14 days of being received.
How long do I have before making a return?
Once you have received your order, we allow 14 days to make a return. For more information on returns, please view our Returns page.
My question isn't on the FAQ – who should I ask?
If you have a question that hasn't been covered by our FAQ, please let us know by filling in the form below and we will add it to the list.
How do I remove items from my basket?
If you have an unwanted item in your basket, you can remove it in the following ways:
Please note that if you want to see what is in your basket, you can do this at any time by clicking the "Basket" button at the top of the page.
How do I change the quantity of products in my basket?
If you would like to change the quantity of products in your basket, please view your basket by clicking the basket icon at the top of every page. Once you are on your basket you can change the quantity of items in the following ways:
How do I reset my password?
If you want to sign into your account but cannot remember your password, please take the following steps:
What does "In Progress" mean on my order?
If your order is showing as "In Progress" on your order information (which can be seen on the "Your Account" section of the site), this means that your order has not been dispatched from our warehouse. If your order is still in progress after your dispatch estimate, please contact our customer care team at firstname.lastname@example.org with your order number for an up-to-date estimation of dispatch.
What does "Completed" mean on my order?
If your order is showing as "Completed" on your order information (which can be seen on the "Your Account" section of the site), this means that your order has been dispatched from our warehouse. Please note that most orders are delivered 1 to 3 days after they have been dispatched. If your order is showing as Completed but has yet to be delivered, it is probably en route. If your order has been "Completed" for a significant amount of time, please contact our customer care team at email@example.com for more details.